Waiting Time for New Case Booking at
Psychiatry Specialist Out-patient Clinics



Specialist outpatient clinics have implemented a triage system to ensure patients with urgent conditions requiring early intervention are treated with priority. Referrals of new patients are usually first screened by a nurse and then by a specialist doctor of the relevant specialty for classification into Urgent, Semi-urgent and Stable categories. HA's targets are to maintain the median waiting time of Urgent and Semi-urgent cases within two weeks and eight weeks respectively.

In the past 12 months (1 October 2018 - 30 September 2019), there were 46,891 new case bookings, with triage category and waiting time as follows:
 
  New case bookings(2) Waiting Time
Number
Percentage
 
Hong Kong East
Hong Kong West
Kowloon Central
Kowloon East
Kowloon West
New Territories East
New Territories West
Urgent Case
2,723
6%
Median
Less than 1 week
1 week
1 week
Less than 1 week
Less than 1 week
1 week
1 week
Semi-urgent Case
8,673
18%
Median
3
weeks
3
weeks
4
weeks
3
weeks
4
weeks
4
weeks
3
weeks
Stable Case
35,081
75%
Median
17
weeks
64
weeks
16
weeks
49
weeks
21
weeks
48
weeks
26
weeks
Longest(1)
54
weeks
95
weeks
78
weeks
101
weeks
112
weeks
98
weeks
73
weeks

(For reference only)
Date of Next Update: 31 January 2020

Notes:
(1) The longest (90th percentile) waiting time implies that appointments are earlier than the indicated time in 90% of the new case bookings
(2) Excluding cases pending for triage